Terms & conditions

1. Who we are

techdosh buys used phones and laptops from people in the United Kingdom. You can reach us at hello@techdosh.co.uk.

2. Your offer

• The price we quote is based entirely on the answers you give about your device. It is locked for 10 days from the moment we email it to you.
• An offer is an invitation to sell, not a completed sale. The contract forms when we have inspected your device and paid you.
• If your quote lapses, prices move - get a fresh one, it takes about a minute.

3. Sending your device to us

• Shipping is free. We provide a prepaid label or QR code for an InPost locker or a UPS Access Point.
• Please follow our packing guidance. Damage caused in transit by inadequate packaging affects the condition we receive the device in, and therefore the price.
• While your parcel is in transit it is covered by the carrier's standard compensation for the service used. We do not purchase additional cover. Offers over our higher-value threshold are sent by UPS with a signature required on delivery.
• Remove any SIM or memory card, and any case. We can't return accessories sent by mistake.

4. Inspection and re-quotes

• We inspect every device on the working day it arrives. If it matches your description, we pay the price you were quoted.
• If it differs, we email you a revised offer explaining exactly what we found. You can accept it, or decline and we send your device back free of charge.
• If we don't hear from youwithin 10 days of a revised offer, we treat it as accepted and pay you that amount. We email you when we send the revised offer, chase you again after three days, and both messages carry a one-click link to decline. Declining is free and gets your device back at our cost, right up to the deadline - and if you get in touch after we've paid and you're not happy, tell us and we'll put it right.

5. Ownership and legal checks

• By selling to us you confirm that the device is yours to sell, is not subject to finance or a contract, and is not reported lost or stolen.
• We check serial numbers and IMEIs against the industry stolen/blacklist database. A device that comes back flagged is held and not returned or paid for while we establish the position, and we may be required to pass details to the police.
• Devices must have Activation Lock, Find My or any equivalent lock switched off. We will contact you to remove it; if it stays locked we return the device.

6. Your data

Back up and factory-reset your device before sending it. Every device we buy is securely erased on arrival and we record a wipe certificate, but you remain responsible for removing your own data first. See our privacy policy for how we handle the personal information you give us.

7. Payment

• We pay by bank transfer (Faster Payments) or PayPal, within 24 hours of your device arriving - same day where an accepted re-quote means the device is already inspected.
• Payment goes to the details you gave us. Please check them: we can't recover money sent to a wrong account you supplied.

8. Changing your mind

You can withdraw at any point before we pay you - just reply to any of our emails. If your device has already reached us, we return it free of charge.

9. Complaints

Email hello@techdosh.co.uk and we'll respond within 2 business days. Nothing in these terms affects your statutory rights.